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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kevin Nnakenyi

October 21, 2025

5  out of  5
rating by Kevin Nnakenyi
"To Mark Rossmiller... I received my new insurance quote; which I greatly appreciate after leaving Progressive. Martha Embry was very polite and helpful in the process of this insurance change. Workers like her help to build strong character of a company like this. She was amazing!! Thanx T. KEVIN NNAKENYI"
We responded:
"Kevin, we’re so glad to hear how Martha was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
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Atiya Bingham

October 16, 2025

5  out of  5
rating by Atiya Bingham
"I had the best customer service today from agent Martha. She was friendly helpful & help get me the best price for my auto & renters insurance. She went above & beyond i really appreciated the service she provided. 5 stars in my book. Thanks again Martha"
We responded:
"Thank you, Atiya, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Martha, who go above and beyond for our customers. Thank you for trusting us with your insurance needs!"
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Miguel Gonzalez

October 16, 2025

5  out of  5
rating by Miguel Gonzalez
"Hoy fui atendido por Loreyne.Amable,empática y muy profesional.Felicidades State Farm"
We responded:
"Gracias, Miguel por la excelente reseña! Nuestro equipo trabaja arduamente para brindar un servicio excelente, y nos complace saber que Loreyne cumplió con sus políticas."
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Jane Young

October 16, 2025

5  out of  5
rating by Jane Young
"Alexis is great! She helped calm me so I could get what is happening with my policy. She help me with options. Thank you Alexis"
We responded:
"Jane, we’re so glad to hear how Alexis was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
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Joseph Oszust

October 15, 2025

5  out of  5
rating by Joseph Oszust
"Ashlyn was just great. She was very courteous and helpful."
We responded:
"Hi Joseph! Our team looks forward to providing you with customer service experience and insurance coverage that you deserve. We appreciate your business and thank you for choosing Mark Rossmiller State Farm!"
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Marbelis Ibanez

October 13, 2025

5  out of  5
rating by Marbelis Ibanez
"Si experiencia fue excelente con la señora paula"
We responded:
"Thank you, Marbelis for this amazing review!"
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Daryl Judd

October 13, 2025

5  out of  5
rating by Daryl Judd
"Paula made changes to my policy super simple and easy. I appreciate the consistent customer service experience she and the Mark Rossmiller State Farm office always provide."
We responded:
"Daryl, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Izzy Bertossi

October 10, 2025

4  out of  5
rating by Izzy Bertossi
"Mia was great"
We responded:
"Thank you, Izzy for this amazing review!"
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Parris Parks

October 10, 2025

5  out of  5
rating by Parris Parks
"Lenny was a treat to talk too! ☺️He helped me understand my insurance policy better than any insurance I've ever been with. Every insurance company needs their Lenny! I would rate 10 stars if I could."
We responded:
"We love seeing five-stars, Parris! Your feedback is valuable to us, and we appreciate the opportunity to provide you with high-quality insurance."
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Jessica Sjolander

October 9, 2025

5  out of  5
rating by Jessica Sjolander
"I called and spoke with Lenny today and he was so kind and helpful and got me the information I needed. Solid customer service and kindness along with a heap of personality! (Please give Lenny a raise!) 🥳"
We responded:
"Hi Jessica! Our team works hard to provide a great insurance experience for our customers, and we appreciate you taking the time to leave us this review! "
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Pebble Cummingham

October 9, 2025

5  out of  5
rating by Pebble Cummingham
"Melodyband lisa are awesome anytime I come in to the office always very helpful and courteous. Thank you very much"
We responded:
"Hi Pebble! Our team works hard to provide a great insurance experience for everyone who walks through the doors, and we are happy to hear that you are pleased with your insurance policy."
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Doug Mann

October 8, 2025

5  out of  5
rating by Doug Mann
"Ashlyn was great helping me understand my insurance"
We responded:
"Hi Doug, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
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Melody Robledo

October 8, 2025

5  out of  5
rating by Melody Robledo
"Thank you, Kristi G. for keeping my policy up to date and constantly reminding me when my payments are needed. Looking forward for a Life and health policy for my children and for myself."
We responded:
"Thank you, Melody for this amazing review!"
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Nicolas Samuels

October 6, 2025

1  out of  5
rating by Nicolas Samuels
"I have been with State Farm for the last year and a half and when I started off, it was great then it was like a horror movie that I want it over. This office is funny. They do not work for the customer. They work against the customer they would rather send your information to the state of Florida to try to get you into penalties then pick up the phone and call you and ask you if you want to renew I have dealt in the auto industry for the past 30 years and I refer customers to different Insurance companies Never ever will I refer a customer to this office terrible service absolutely terrible customer service And every customer moving forward that I help I will share my experience with them Regarding State Farm. State Farm is a terrible company that does not do goodbye the people"
We responded:
"Mr. Samuels, I am sorry for your frustration. Florida law requires owners of registered motor vehicles to maintain valid car insurance. The DMV requires insurers to notify the department when policies cancel or non-renew. Your policy cancelled due to a lack of payment. We sent 3 reminder texts and 2 phone calls in August encouraging payment to renew the policy. Since the policy was not renewed, our underwriting department was required by FL law to notify the DMV. I am sorry we could not help you re-insure the vehicle yesterday."
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michael Guerra

October 3, 2025

5  out of  5
rating by michael Guerra
"Mark agency is amazing and fast"
We responded:
"Michael, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Sanderson Simon

October 2, 2025

5  out of  5
rating by Sanderson Simon
"Lisa and Melody provided phenomenal service and both gorgeous ladies know how to take care of Jenn and Mark Rossmiller’s customers. Thank you, ladies."
We responded:
"Sanderson, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Yaileen Castro

September 30, 2025

5  out of  5
rating by Yaileen Castro
"Excellent customer service from Mia Jimenez. She was very patient and resolved all my concerns."
We responded:
"Thank you, Yaileen for taking the time to leave us a review! We pride ourselves in taking good care of our customers and we're happy to hear Mia was able to do just that for you. Please reach out if you need anything."
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Michael Moody

September 29, 2025

5  out of  5
rating by Michael Moody
"Lisa saved me today. Thank you for great service!"
We responded:
"Thank you, Michael for taking the time to leave us a review! We pride ourselves in taking good care of our customers and we're happy to hear Lisa was able to do just that for you. Please reach out if you need anything."
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Rebecca Y

September 29, 2025

5  out of  5
rating by Rebecca Y
"Lisa was very helpful!"
We responded:
"Thank you, Rebecca for trusting us to take care of your insurance needs! "
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Charles Pence

September 26, 2025

5  out of  5
rating by Charles Pence
"Loreyne is an amazing representative very nice and knowledgeable"
We responded:
"Thank you, Charles very much for your kind words! We are excited to have you as part of our State Farm family!"
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Rudy Rodriguez

September 26, 2025

5  out of  5
rating by Rudy Rodriguez
"Just spoke with Paula about adding a vehicle to my policy and she was very helpful!"
We responded:
"Hi Rudy! We are thrilled to hear that you are happy with our services. "
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Dave Rice

September 25, 2025

5  out of  5
rating by Dave Rice
"Melody and Lisa are the sweetest and very helpful. I highly recommend Mark and Jenn Rossmiller."
We responded:
"Dave, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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kathy cusic

September 24, 2025

5  out of  5
rating by kathy cusic
"Lisa was very helpful and friendly. She answered my questions and helped transfer insurance on a car."
We responded:
"Thank you, Kathy very much for your kind words! We are excited to have you as part of our State Farm family!"
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Linda Livesay

September 24, 2025

5  out of  5
rating by Linda Livesay
"Paula was very helpful & friendly"
We responded:
"Thank you, Linda for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Xi Yi

September 23, 2025

1  out of  5
rating by Xi Yi
"Worse experience! I spent most the day while she charged me for the wrong amount of time, then she claimed I gave here the wrong card number after I got off the phone, which means to me she copied my number and when I called back and asked to talk to new agent."
We responded:
"We are truly sorry to see this review. After reviewing your file we see you spoke with our manager and that we were able to help take care of all your needs. As to the credit card declination, we assure you that we never write down or store credit card numbers. All payments are processed through a secure system. It appears from your records that everything was taken care of. Please reach out to me if we need to discuss anything further. Thank you, Mark Rossmiller "